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FAQs

      Do you offer bespoke diamond jewellery? 

We have a range of beautiful diamond pieces from which to choose, but for that individually tailored, unique diamond setting Peter George Banks offer a Bespoke Jewellery Service. Any diamond, any cut, any setting. Designed by you and set exclusively for you at Peter George Banks Jewellers. 

 

·         How do I place an order? 

Ordering from Peter George Banks Jewellers is easy and safe. Select your item, click the ‘add to basket’ button then follow the easy-view directions through the checkout process to complete your order. You may also order over the phone 01539 722333 or in store. 

 

·         Is it safe to order online with Peter George Banks Jewellers? 

When you shop with us, our secure server encrypts all of your personal information, including name, address and credit card information. We use SagePay, an industry leader in secure internet transactions. SagePay is used by thousands of other UK businesses for transaction security. At Peter George Banks Jewellers we respect your privacy, you can be completely secure in the knowledge that nothing passed to SagePay can be examined, used or modified by any third parties attempting to gain access to sensitive information.  

 

·         How can I pay? 

We process all major credit and debit cards. You can pay online or by phone. If you wish to purchase using cash or vouchers, we welcome you to do so in our Kendal store. Our Peter George Banks Layaway Service enables you to choose exceptionally fine jewellery for unique moments and have them set aside for a small deposit. 

 

·         Do you offer a free Gift Wrapping Service? 

We are delighted to offer complimentary gift wrapping in our luxury signature packaging for the ultimate shopping experience. Each gift is hand packed and beautifully presented, nestled on a bed of tissue inside our exclusive branded box and finished off with our signature silk ribbon, ready for that perfect moment. 

 

·         Will my jewellery come with a guarantee? 

At Peter George Banks Jewellers we are proud of our reputation for quality, craftsmanship and service. To give you piece of mind all our jewellery is guaranteed for a period of 12 months from date of purchase, against faults in materials and flaws in craftsmanship. Your Peter George Banks jewellery will be repaired or replaced free of charge, providing the fault falls within the terms of the guarantee. 

 

·         Should I insure my jewellery? 

As part of our service Peter George Banks Jewellers include complimentary first year insurance cover on all jewellery and watch purchases, activated from the moment you leave the store. Our insurance service protects your precious pieces in the event they need to be repaired; if accidentally damaged, or replaced; if lost, stolen or damaged beyond repair. 

 

·         How can I be sure the watch I like is 100% authentic? 

At Peter George Banks Jewellers all our watches are bought direct from the manufacturer, have a unique serial number and certificate of authenticity. You are right to be wary of replica watches.