Our delivery is always free for orders over £50. A charge of £2.95 applies for UK orders under £50. Your order will usually be sent using a next day delivery service. Once you have placed an order it will be dispatched the same day, if placed before 3pm Monday to Friday. Orders placed after 3pm Friday, Saturday, Sunday and bank holidays will be posted on Mondays or the next available day, according to the Royal Mail opening times. Please note that if you wish to cancel your order after it has been dispatched, you will be charged for both delivery and collection costs. If you are unavailable when our delivery partner tries to deliver your order, they will usually try to deliver again the next working day or drop a card in to offer you a collection from a local collection point. If you should refuse delivery of goods, or are not available to accept the delivery on both delivery attempts, we regret you will be required to cover any extra costs incurred
If you are unhappy with the goods received you have 14 days after receipt to cancel your order. We require notification of cancellation by letter, email or phone before returning the goods. All contact information is shown on the bottom of your invoice.
We will honour our 14 days money back guarantee providing the goods are returned in their original unworn condition with all packaging and documentation enclosed.
It is the customers responsibility to ensure safe delivery of cancelled orders back to Peter George Banks. This will be done at the customers own expense. Refunds are issued on receipt of goods in the original condition and cover the total of goods purchased but we regret does not include the original delivery charge. We are only able to credit the account from which the original purchase is made. A full refund including original postage costs will be made when the error was ours.
Please Note: We are unable to receive any returned earrings due to health and safety reasons. In this case, the order must be cancelled before goods have been shipped.
Please return your goods to:
Peter George Banks Jewellers
1 Martket Place